Service and complaints

El-Cab's unit of maintenance services comprises a group of skilled employees providing assembly services as well as warranty and post-warranty inspections to ensure long-lasting and reliable operation of devices. It is a team of highly-skilled staff boasting relevant licences and certificates, years of experience in assembling, repairs and measuring of the devices and systems on our offer. We provide professional assistance and technical advisory services.

Contact us on +48 (61) 8118 625 or e-mail us at: [email protected]

By commencing cooperation with our company, you gain certainty of receiving fast and efficient support from the hands of competent specialists.

Our company performs repairs, check-ups and installation of:
- air conditioning systems for buses, trolleybuses and trams of VALEO company
- DAFO / FOGTEC fire fighting solutions
- passenger information systems of LUMINATOR company (LAWO, Mobitec)
- surveillance, passenger counting and vehicle localisation systems by DEROVIS / ROSHO
- audio & video systems of BOSCH company
- power generators of FISCHER PANDA company
- refrigerators, cookers and heaters by TM company
- we repair electrical systems in vehicles.

SERVICE INSPECTIONS:
- air conditioning systems
- fire extinguishing systems in the engine compartment
- monitoring systems
- power generators.

To optimise the activities and scope of our support service we cooperate with several support service stations throughout Poland.

In the case of FISCHER PANDA products (power generators) we cooperate with the following support service stations:

For many years El-Cab has enjoyed its Clients' trust. We can boast successful maintenance implementations in many companies from the bus and rail industry.

The list of our key Clients can be found below:

Gdańskie Autobusy i Tramwaje

MPK Poznań Sp. z o.o.

MPK Kraków S.A.

PKM Katowice Sp. z o.o.

RCKiK Zielona Góra

SOLARIS Bus & Coach Sp. z o. o.

SPA Klonowica Sp. z o.o.

Warszawska Kolej Dojazdowa Sp. z o.o.

TERMS & CONDITIONS OF ACCEPTING EQUIPMENT FOR SERVICE

We kindly inform our Customers that every device submitted for servicing must have a completed and attached RMA form.

RMA Form

A complete RMA form should be sent electronically to [email protected] and enclosed with the goods to be shipped.
- El-Cab reserves the right to suspend the service/complaint procedure on the device until the customer completes the missing form and information contained therein
- a three month warranty is provided for the paid service performed. The warranty period is calculated from the date of invoice. The warranty covers only defects in the repair work performed
- equipment submitted for warranty repair, in which factors voiding the warranty are found, shall result in charging the customer with administrative costs in the amount of PLN 450.00 net
- in the case of in-person pickups, the equipment shall be issued after the service is performed, against receipt, without checking the identity of the pickup recipient.

El-Cab does not cover the costs of collecting shipments, unless the agreement states otherwise.

CONTACT: [email protected], phone +48 (61) 8118 625

El-Cab Sp. z o.o.
ul. Obornicka 37, Bolechowo-Osiedle
62-005 Owinska
Poland

Secretariat: +48 61 8118 600
Office Service - +48 61 8118 625
Service Manager - Tomasz Andrucewicz - +48 61 8118 650
Service 24h - +48 694 481 659
e-mail: [email protected]